Make sure your camera and microphone are set to ‘Allow’. To check in Google Chrome or Firefox, click the lock icon in the address bar. Make sure you’ve allowed access to your camera and microphone. Other video and audio issues and how to solve them We’ll work on a solution to improve your experience. If the technical problem with the Preply Classroom persists, send a message to your student or tutor and use a different video communication tool, such as Skype or Zoom.Īfter finishing your lesson, please contact our support team with a detailed explanation of the problem. Check your internet connection and reload the Preply Classroom page. We don’t support Internet Explorer, Amazon Silk, FireFox Mobile.ģ. However, we support the latest versions of other browsers like Firefox, Opera and Safari and i and Microsoft Edge. We recommend using Google Chrome on most devices for the best view of Preply Classroom.

Make sure it’s updated to the latest version. Michelle : check the microphone dropdown and select the correct driver from the list. Michelle : click on the audio setting icon on the left hand side. Check that the sound on your device isn’t muted.Ģ. open skype click on the options tab on the top. If you’re using an external camera or headphones, make sure they’re properly connected to your computer.

Make sure that no other applications that use your microphone and/or webcam are opened simultaneously on your computer. If you’re experiencing issues with your microphone or camera while trying to connect via Preply Classroom, try the following.

Skype echo sound test unavailable